Our Policy - Paris Nails & Spa Wichita

If your nails become scratched or misshapen, we will fix them for you. To avail this service, please inform the salon within 6 days of your initial service. You must schedule an appointment for the repair within one week of the original service. Please note that we do not offer refunds or credit notes, and simply changing your mind is not an acceptable reason for a refund. If you’re unhappy with the quality of our work, we will redo the service at no extra cost, but you must notify us immediately after the service. Once you leave the salon, it is assumed you are satisfied with the results. If your nails are damaged due to negligence, we will charge for any repairs or replacements. If you’re unsure about nail care, feel free to ask our technician for guidance.

If you anticipate being late for your appointment, please notify a salon coordinator. If your delay exceeds ten minutes and we haven’t been informed, your appointment may be subject to cancellation. While we’ll do our best to accommodate you, we cannot guarantee that all services will be completed if you are late, as we have a schedule to maintain.

Paris Nails & Spa cannot be held responsible for any personal belongings that may be damaged during our services. We kindly ask that you handle nail polishes with care and make sure you haven’t left any of your possessions behind before leaving the salon.

You can pay for all services and products using cash, Visa, MasterCard, Discover, or Paris Nails And Spa Gift Certificates.

Your Gift Card cannot be used for cash advances or exchanged for cash. We are not responsible for expired cards, and lost or stolen cards will not be replaced or refunded. Gift Cards cannot be cancelled, and it is your responsibility to keep your card safe and secure.

At Paris Nails & Spa, we value your feedback and are committed to ensuring your satisfaction. If you’re unhappy with your service, please let us know:
In-Salon: Speak with a manager or coordinator.
Email/Phone: Contact us at Parisnails.wi@gmail.com or 316-652-7388.
Online: Leave feedback on our website or social media.
We will acknowledge your complaint within 24 hours, investigate the issue, and work with you to find a solution. Our goal is to ensure a positive experience, and we may follow up to ensure you’re satisfied with the resolution. Your feedback helps us improve and provide the best service possible.

To ensure you receive the best service at Paris Nails & Spa, please follow these steps::

Let us know which service you’d like. If you’re unsure, our talented technicians or the salon manager are always available to assist you.
Inform our staff of any allergies to chemicals or substances before your service begins.
We value your feedback—please feel free to share your comments or suggestions during your service so we can promptly address your needs.
If you have any concerns about the salon, our staff, or any services, please inform the salon manager immediately.
If you suspect an infection or unusual reaction related to your nails, notify the salon manager right away.

At Paris Nails & Spa, we are dedicated to providing high-quality service and treating all clients with respect and courtesy. Thank you for your continued support.

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